FAQs

Q:  How can I get in contact about my order or other inquires ?

A: Contact us by emailing: firstjenx@gmail.com allow up to 24 hours for a response.

Q: How long does it take to process and ship my order?

A: We ship out same day or next business day depending on the time your order is placed, the kind of order you’ve placed (ready to order/ pre-order), and mail carrier operations.

Q: Do you ship internationally?

A: Yes! We ship worldwide. Shipping costs and delivery times are calculated at checkout.

Q: How can we join the early access list?

A: When you sign up using your email you become a subscriber. You will receive exclusive updates on new releases, access to sample sales, and discount codes 

Q: What’s the difference between early access pre-order shipping and ready to wear shipping?

A: Early access is a benefit that allows a select group of customers to purchase limited-edition products before they are released to the general public. Ready to wear can take 1-2 business days to ship vs pre-orders take approximately 4-6 weeks to ship.